Your favorite cafe 🐻
Imagine you know a favorite brown café that you go to regularly (for example, Café de Beer in Eindhoven). When you enter, the manager -Hennie- immediately recognizes you and knows that you always order a beer in a flute with a bowl of bitterballen. She even remembers the newspaper you like to read and puts it on your table as soon as you enter. How does she do that? By paying close attention and making notes in a little notebook.