Ongoing support from the Advisory Team

09 March 2022 Laméco

Wondering how we at Laméco can always serve our clients so quickly? We have created a special Advisory Team for that purpose. In this article you can read what you can turn to them for.

On Monday afternoon, the Advisory Team receives a call from a client. The manager of a large high-tech company wonders whether the 'make an appointment' button on his website attracts enough attention. Luc notes the requirements and saves it along with the general data in a so-called 'ticket'. He then schedules an appointment with a UX designer Estée and a developer Kevin to spar about the solution.

Tickets of improvements

Laméco's Consulting Team consists of employees who provide full-time service to our clients in the online field. Because of this team, relatively small wishes of clients are carried out in between, so they do not have to wait for large projects. No time is lost in preparing a budget or quote, so the team can get right to work.

Ticket examples:

"We would like to be able to create our own forms in the CMS."
"How do I make sure this page doesn't show up in the menu?"
"I'm getting an error message when removing an employee from the website."
"Can you build a whitepaper download option into the website?"

Online advice on the real solution

The Advisory Team is not only busy solving problems or implementing changes. As the name suggests, the team also provides our clients with solicited and unsolicited online advice. Wishes for a website or web application are often based on a deeper purpose. The Advice Team finds this out and then advises the client on the most effective way to achieve it. Clients can therefore use our expertise non-stop. Because the Advisory Team only works for regular clients, this is also done a lot.

A day at the Advisory Team

After the daily stand-up, the Advisory Team starts with the "testers. This is because all the results of the Automated Tests at our clients, come in here. If they identify problems, they address them immediately.

The rest of the day is largely determined by the tickets received. These come in via e-mail, telephone, chat or a colleague. If someone at Laméco discovers an online opportunity for one of our clients, we turn it into a ticket. So whether it has to do with technology, design or online marketing, it always ends up with the Advice Team. They take care of further processing by, for example, briefing the right specialist.

By the end of the working day, the Advice Team's mailbox is often empty. In fact, the rapid processing of tickets is their great strength. If the team cannot answer the question itself, they at least ensure that it gets to the right colleague and is carried out within agreed time.

Fast results with the A-team

To ensure the speed of the Advisory Team, tickets contain only a few hours of work for which special time is reserved. Thus, tickets do not have to wait for long-term projects and can be completed within 1-2 weeks. The team also continuously saves space for urgent cases from clients, so they can always be taken care of immediately.

Meanwhile, Luc already has advice ready for the high-tech company. On Wednesday morning, he emails the idea of adding "make an appointment" as a feature to the menu bar at the top of the website. After his conversation with Estée and Kevin, that seems like the best solution. Together with the client, he is now looking for the most suitable elaboration and will make sure, on behalf of the Advisory Team, that it is implemented in tip-top fashion and on time.

If you would also like to use the services of the Advice Team, check out whether you need one of our services(Strategy & Technology) or products. More than one is of course also allowed.

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